Payments, refunds and withdrawal

What this covers

These rules apply to every paid Chakloon service operated by Haydamax OÜ, registry code 17351554, Narva mnt 5, 10117 Tallinn, Estonia, e-mail team@chakloon.com, in particular:

• Chakloon Ads, advertising campaigns paid from a prepaid balance;
• Chakloon Console, the paid plan for site owners;
• Chakloon Platform, paid use of APIs beyond the free quotas;
• Kassero, the shared balance and billing of all Chakloon services.

They supplement the Terms of Service and the terms of the service concerned, such as the Advertising Policy, the Console Terms and the API Terms. How we handle payment data is described in the Privacy Policy.

How you pay

• Card. Card payments are processed by Stripe, which acts as an independent controller for the payment. You enter your card details on the payment page of Stripe; the card number never reaches us. We receive the result of the payment, the last digits of the card and the data needed for accounting.
• Bank transfer. You can pay against an invoice. The bank details are given only on the invoice itself. We do not publish them anywhere else, so that a forged page cannot pass for ours; if you receive bank details any other way, check with us before paying.

Where a service does not accept cards, you pay by bank transfer against an invoice, and the service shows which methods are available to you.

Prices and currency

Before you order, the page or the cabinet of the service shows what you get, the price in euro and, for a plan, the period it covers. Your bank may apply its own currency conversion and fees, which are outside our control.

Haydamax OÜ is not registered for VAT, so no VAT is added to our prices and none is shown on our receipts and invoices. The price shown is the final price you pay to us. If this changes, we will show the applicable tax before you order.

Receipts and invoices

Every payment produces a document: a receipt for a card payment, an invoice for a bank transfer. If you need an invoice addressed to a company, give us the company name, address and, where applicable, its VAT number before you pay.

Kassero balance

Kassero is one prepaid balance for all Chakloon services. You top it up once and spend it in any service that charges for usage, for example advertising impressions in Chakloon Ads or paid API requests in Chakloon Platform.

• A balance is a prepayment for services of Haydamax OÜ. It is not a deposit, not a bank account and not electronic money, and it earns no interest.
• The balance can be spent only on Chakloon services. It cannot be used to pay anyone else, cannot be transferred to another user and cannot be exchanged for other currencies or assets.
• Money is taken from the balance only for services you use, at the prices shown in the service.
• An unused balance is paid back on request at any time, to the account or card it came from, less any amount already spent.

Right of withdrawal for consumers

If you are a consumer, you may withdraw from a contract for a paid service within 14 days of the day the contract was concluded, without giving a reason. A top-up of the Kassero balance is a prepayment; the unused part of it is paid back on request at any time, also after the 14 days.

Services that start at once

Most paid services start at once, for example advertising impressions or API requests. Before a service starts within the 14 days, we ask you to confirm two things: that you want it to start immediately, and that you know you lose the right of withdrawal once the service has been fully performed. We send you a confirmation of the contract, including this consent, by e-mail.

• If you withdraw after the service has started but before it is fully performed, you pay only for the part provided until you told us that you withdraw.
• Once the service has been fully performed, for example impressions already shown and API requests already answered, the right of withdrawal ends for that part.
• If we did not ask for your consent, or did not inform you about the right of withdrawal, you pay nothing for the part provided during the 14 days.

How to withdraw

Write to team@chakloon.com, or by post to Haydamax OÜ, Narva mnt 5, 10117 Tallinn, Estonia, before the 14 days end, and name the order or the service. A clear statement is enough. You may use the model form below, but you do not have to. It is enough that you send your statement before the period ends.

We return the payment, less the part you pay for under the rules above, within 14 days of receiving your statement, using the same means of payment you used, unless we agree on another. You pay no fee for the refund.

Model withdrawal form

• To: Haydamax OÜ, Narva mnt 5, 10117 Tallinn, Estonia, team@chakloon.com
• I hereby give notice that I withdraw from my contract for the following service: (name the service and the order)
• Ordered on: (date)
• Name of the consumer and the e-mail address of the Chakloon Passport account:
• Address of the consumer:
• Date and, if sent on paper, signature:

Business customers, such as companies ordering advertising, do not have a statutory right of withdrawal.

If a paid service does not work as agreed

If you are a consumer, you have the rights the law gives you when a digital service is not in conformity with the contract: we must bring it into conformity, and if we cannot or do not do so, you may ask for a price reduction or end the contract. This page does not limit these rights. Tell us what is wrong at team@chakloon.com.

Refunds

• Not delivered: if we could not provide a service you paid for, you get a full refund.
• Late or incomplete: if we provided it late or only in part and you no longer need it, you get a refund of the affected part.
• Service discontinued: if a service is discontinued while you have an unused balance or an unused paid period, you get a refund of the unused part.
• Refused or removed: if we refuse an order, for example an advertisement that does not pass moderation, any payment for it is returned in full. If we stop a service because you broke its rules, we refund the unused part, less amounts we are entitled to keep by law.

A service already performed is not refunded because you changed your mind. Refunds are made to the account the payment came from, without undue delay and in any case within 14 days of the day we agree that a refund is due.

Chargebacks

If something is wrong with a payment, write to us first. It is faster than a chargeback, and we would rather put it right. Where a chargeback is opened, we give the payment processor the order record, the evidence of delivery and these rules. While a chargeback is open, we may pause the paid service concerned. This does not limit your rights towards your bank or card issuer.

Disputes

If we cannot agree, a consumer may turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority, ttja.ee, or to a court as described in the Terms of Service. Complaints are free of charge there.

Records

Payment records are kept for 7 years, as required by accounting law.

Contact

• Payments, invoices, withdrawal and refunds: team@chakloon.com
• Postal address: Haydamax OÜ, Narva mnt 5, 10117 Tallinn, Estonia