Contact

Who you are writing to

The Chakloon services are operated by Haydamax OÜ, a private limited company registered in Estonia, registry code 17351554, Narva mnt 5, 10117 Tallinn, Harju maakond, Estonia. Company details are given in the Legal notice.

All addresses below are on our own mail server and are read by people. Choosing the right address helps your message reach the right person sooner, but a message sent to the wrong one is not lost: we pass it on.

Which address to use

• legal@chakloon.com: legal notices; notices of illegal content and copyright notices; appeals against moderation decisions; orders and requests of authorities. This is our single point of contact under Articles 11 and 12 of the Digital Services Act for authorities, the European Commission, the European Board for Digital Services and users of the services.
• privacy@chakloon.com: data protection requests under the GDPR, such as access, a copy of your data, correction, deletion of an account, objection and withdrawal of consent.
• child-safety@chakloon.com: anything concerning the safety of children, including child sexual abuse material, grooming and exploitation. These messages have the highest priority.
• abuse@chakloon.com: spam, phishing, malware, fraudulent links and other abuse of the services.
• support@chakloon.com: help with using the services, such as signing in, settings and things that do not work as expected.
• team@chakloon.com: everything else, including payments, invoices, refunds, partnerships and press.

Report buttons

In the services where users publish content, such as the social network Chakloon and Chakloon Chat, each post, comment, message, profile and group has a Report button. It is the quickest way to tell us about a specific piece of content. How notices are handled is described in Report illegal content.

Languages

You can write to us in English, Estonian, German, Ukrainian or Russian. Authorities may send orders in English or Estonian, and we also accept them in German, Ukrainian and Russian. We answer in the language of your message where we can, otherwise in English.

How quickly we answer

• Child safety and threats to life: immediately.
• Notices of illegal content: we decide without undue delay, as a rule within 24 hours.
• Appeals against moderation decisions: within 14 days.
• Data protection requests: within one month, as required by Article 12(3) GDPR.
• Other messages: as soon as we can.

Before you write

• Look at the Help pages; many questions are answered there.
• Say which service your message is about and, if it concerns your account, give your handle (@name).
• For content, give the exact link or identifier.
• Never send us your password or full card number. We never ask for them.

Supervisory authorities

• Digital services: Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA, Consumer Protection and Technical Regulatory Authority), ttja.ee, the Digital Services Coordinator of Estonia.
• Data protection: Andmekaitse Inspektsioon (Estonian Data Protection Inspectorate), Tatari 39, 10134 Tallinn, aki.ee.

Postal address

Haydamax OÜ, Narva mnt 5, 10117 Tallinn, Harju maakond, Estonia. Letters by post take longer to reach us than e-mail; for anything urgent, use the addresses above.