Contact us
Which Chakloon address to write to for help, your data, legal notices, abuse and child safety, what to include, and how fast we answer.
Which address for which matter
Every address below is read by people at Chakloon. Choose the one that fits your matter: then your message reaches the right person faster.
- support@chakloon.com: help with using any Chakloon service: sign-in, settings, a feature that does not work, payments and invoices.
- privacy@chakloon.com: your personal data: a copy of your data, correction, deletion of your account, objection to processing.
- legal@chakloon.com: legal notices, notices of illegal content, appeals against our decisions, disputes about handles and trademarks, and requests and orders from authorities.
- abuse@chakloon.com: spam, phishing, malware, fake accounts, dangerous links, problems caused by our crawler.
- child-safety@chakloon.com: anything that puts a child at risk, including child sexual abuse material. These messages have the highest priority.
- team@chakloon.com: everything else, including partnerships and press.
Report illegal content
To notify us of content you believe is illegal, use the form on the Report illegal content page or write to legal@chakloon.com. Include:
- why you believe the content is illegal;
- the exact address (URL) of the content or another way to identify it;
- your name and e-mail address;
- a statement that you make the notice in good faith and that the information in it is accurate and complete.
Notices about child sexual abuse, exploitation, trafficking or an immediate threat to life can be sent anonymously. More in Report illegal content. Where a service has a Report button, you can also use it.
How fast we answer
- Child safety and threats to life: immediately.
- Notices of illegal content: without undue delay, as a rule within 24 hours.
- Requests about your personal data: within one month.
- Appeals against our decisions: within 14 days.
For questions about your account, write from the e-mail address of your account. This lets us confirm that the request is yours.
For authorities
legal@chakloon.com is the single point of contact of Chakloon for authorities of the EU member states, the European Commission and the European Board for Digital Services under the Digital Services Act. We accept messages in English and Estonian, and also in German, Ukrainian and Russian. Details are in Requests from authorities.
Who we are
The Chakloon services are operated by Haydamax OÜ, registry code 17351554, Narva mnt 5, 10117 Tallinn, Estonia. All official details, the supervisory authorities and the full list of addresses are in Contact and in the Legal notice.